Privacy Policy
Met Therm Windows Ltd is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use our services or visit this website.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
What Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a quotation, make an enquiry or otherwise communicate with Met Therm Windows Ltd.
This information may include your name, contact details, property or project information and any other details you choose to provide.
We may also collect technical and usage information about visitors to this website. This may include:
- The pages you visit
- How long you spend on each page
- How you navigate through the website
- Your browser, device and screen settings
- Your approximate location and the source of your visit
Where possible, website analytics information is collected in an aggregated or anonymised form and is not used to identify individual visitors.
How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and quotation requests
- Provide our products and services
- Communicate with customers about their projects
- Administer and improve this website
- Understand how visitors use the website
- Manage and promote our business
- Comply with our legal and regulatory obligations
How We Collect Your Information
We collect information that you voluntarily provide to us, including information submitted through website forms, email, telephone calls and other correspondence.
We may also collect certain technical information through cookies and similar technologies when you use this website.
Cookies
A cookie is a small text file placed on your computer, phone or other device when you visit a website. Cookies can help a website recognise a device, remember preferences and understand how visitors use the site.
We may use the following types of cookies:
Strictly Necessary Cookies
These cookies are required for the website to function correctly. They may be used to provide essential features, maintain security or remember your cookie preferences. As these cookies are necessary for the operation of the website, they cannot always be disabled through our cookie controls.
Analytics Cookies
With your permission, we may use analytics cookies to understand how visitors use the website. This information helps us improve the website, its content and the overall user experience.
We may use Google Analytics or a similar analytics service. Information collected through analytics services may include pages visited, time spent on the site, device information and general interaction data.
You can accept, reject or update your preferences for non-essential cookies using the website’s cookie controls.
Further general information about managing cookies is available from About Cookies.
External Services And Websites
We may use external services to display or provide content on this website, such as videos, maps, social media content or other embedded features.
These external providers may collect technical or usage information when you interact with their content. Their use of personal information is governed by their own privacy and cookie policies.
This website may also contain links to websites owned and operated by third parties. We do not control these websites and are not responsible for their content, security or privacy practices. You should review the privacy policy of any third-party website before providing personal information.
Email Communications
Some emails we send may include tracking technologies that tell us whether an email has been opened or whether a link has been selected.
Where required, we will only send marketing communications where we have an appropriate lawful basis to do so. You can unsubscribe from marketing communications at any time using the instructions provided in the email or by contacting us.
How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
We regularly review our information collection, storage, processing and security practices. However, no method of transmitting or storing information can be guaranteed to be completely secure.
Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted service providers where this is necessary to operate our website, manage our business, provide our services or complete your project.
We may also disclose information where required by law, a court order, a regulatory authority or another lawful request.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled securely and only for the agreed purpose.
International Transfers
Some of the external services used by our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that it remains protected in accordance with applicable data protection law.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services, maintain appropriate business records and meet legal, accounting or reporting obligations.
The appropriate retention period may vary depending on the type of information, the reason it was collected and any applicable legal requirements.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Request the transfer of certain information
- Withdraw consent where processing is based on your consent
These rights are not absolute and may be subject to legal conditions or exemptions.
Requests are normally handled without charge. We may request information needed to confirm your identity before responding.
Contact Us
To exercise your data protection rights or ask a question about this Privacy Policy, please contact:
Data Protection Contact
Met Therm Windows Ltd
Unit 7 Rake Business Park
Rake
Liss
Hampshire
GU33 7PN
You may also contact us by emailing info@metthermwindows.co.uk.
Complaints
Please contact us first if you have a concern about how we use your personal information so that we have an opportunity to investigate and respond.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations or data-processing practices.
We recommend reviewing this page periodically. Where appropriate, significant changes will be highlighted on the website.
Governing Law
This Privacy Policy and your use of this website are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales.